From 9 to 5 to On Demand: The New Culture of Convenience in Multifamily
*No Cancellations
virtual
virtualEvent Details
Session Focus
Residents live in an on-demand world (Uber, DoorDash, Amazon) and expect the same from their communities. We’ll unpack how properties and partners can adapt—shifting operations, communication, and service models to meet today’s expectations.
Learning Objectives
- Understand the “convenience culture” reshaping resident expectations
- Identify roadblocks to change and strategies to overcome resistance
- Align services with an on-demand model that supports onsite teams
- Practical ways to deliver faster, easier solutions (without adding burnout)
Key Takeaways
- Reframe change as opportunity, not disruption
- Playbook for improving responsiveness and communication
- Supplier/property alignment checklist to boost resident experience & NOI
For More Information:
Ty Jackson is an esteemed NAAEI Facilitator and renowned international speaker with a rich
background in diversity, equity, and inclusion (DEI) consultation, training, education, and
coaching, specifically within the multifamily industry, spanning over 20 years. Her expertise lies
in empowering individuals in leadership, management, and various roles in the multifamily industry.
Ty is a visionary strategist, skilled at aligning and fortifying the multifamily industry's overall
vision. Her primary objective is to cultivate an environment of respect and cultural competence,
striving to create a harmonious and inclusive culture. Furthermore, Ty actively works to identify
and address unconscious biases that may influence decision-making and choices in the multifamily
sector. Through her insights and guidance, she endeavors to promote greater awareness and
sensitivity towards these blind spots, enabling industry professionals to make
more equitable and enlightened decisions.